Refund Policy - Damaged Goods & Cancellations | Handmade Naturals UK


- If you change your mind and wish to return a product, you must notify us of your intention within 7 days of receiving your order.
- Please note that due to hygene reasons we can only accept UNUSED products for refund, providing they are returned to us in re-saleable condition and within 14 days of receiving your order.
- We urge new customers to try our products in their smallest size (where applicable) before purchasing full size products, as we will not be able to accept used products for refund should a sensitivity to a product be discovered at a later stage.
- All return costs will be the customer’s responsibility, unless you are returning a faulty product.
- Please note Refund Exclusions section below.


- We must be notified of incorrect, missing or damaged products within 3 days of receipt.
- We accept no responsibility for goods damaged in transit, although it is at our discretion that we may send you a replacement.
- All orders are checked carefully before dispatch & products included are marked off on a couple of print outs to minimise the chance of a product missing from your parcel. Please check your package carefully before informing us of a missing product; smaller items can get lost within the loose fill used to secure your products in transit.


- You may cancel your order at any time before dispatch.
- Cancellations after your order has been despatched must be done within 7 days from receipt. You will be required to return the products in re-saleable condition and at your own cost.
- Small orders consisting of 1 or 2 items will be refunded in full (please see refund exclusions below). Larger orders dispatched via our courier and orders that qualified for free delivery, will incurr a £3.50 fee (in addition to the non-refundable P&P fee) to allow us to cover the full shipping costs relating to your order.


- The shipping fee charged for your order is non-refundable.
- The following products will not be accepted for refund, even if they have not been used - face creams, hand creams, cleansing lotions, tanning cream, eye cream; face & eye roll on, intimate products, dental care, mineral make up, lip balms, lip gloss. |